Refund Policy

The short version

Spruce is a monthly subscription. You can cancel any time to stop all future billing, but the current period is non-refundable once it has begun, because real hosting, software, and work cost is incurred to deliver it.

When we do refund

We will refund a charge when:

• you were charged but no service was delivered for that period;
• you were charged twice, or charged by accident;
• a technical failure on our side prevented delivery and we could not fix it.

When we don't refund

To keep the service sustainable, we do not refund for:

• change of mind, or simply not using what you paid for;
• partial or unused time in a billing period after you cancel;
• work that has already been delivered to you;
• dissatisfaction with results we never guaranteed, such as rankings, traffic, leads, or sales.

How to cancel

Cancel any time from your Stripe receipt or by emailing support@sprucesite.com. Cancellation takes effect at the end of your current paid period — you keep access and delivery through that date.

Chargebacks

Please contact us first — we resolve almost everything quickly. Filing a chargeback on a valid, delivered charge instead of contacting us is a breach of our Terms, and we may dispute it with our records and end your access.

Contact

Questions about a charge or a refund? Email support@sprucesite.com and a real person will help.